Terms & Conditions

VAT and taxes included

All prices at arendalsound.eu include EU VAT and taxes. This means there are absolutely no hidden costs for our end consumers when ordering at arendalsound.eu from within the EU economic area. If you are an EU company with a valid VAT number, we can sell VAT-free. Please contact sales@arendalsound.com.

For shipments to destinations you do not find in the country list, please contact us for a shipping quote as current shipping quotes in shopping cart are not applicable for these areas.

*For non-EU customers VAT will be handled by UPS. We do not offer VAT inclusive for customers outside EU. UPS will apply local handling fees when clearing consignments through customs outside EU. There may be handling fees from the carrier in the import process. L-Sound can not be held responsible for these.

UPS - Standard or Express service

By using UPS we offer the best possible shipping of your products. If you place your order within 10.00 CET regular business days we will be able to ship the order the same day (extraordinary exceptions excepted). Normal lead times with UPS Standard service in Europe is 3-7 days depending where you live, but we also offer UPS Express at a small extra fee, and the transit times are 1-2 days (normally over night). To make sure your products are shipped in the best possible way, we support a large portion of the shipping cost to you with Express, or all cost with Standard service. You will find the shipping cost for Express service in the shopping cart after you have added your products there.

UPS will deliver to your door and if you are not home at the time of delivery, UPS will bring the package back to the terminal and leave a note on your doorstep. UPS will try to redeliver the package to your address three times and after the third attempt, UPS will contact us for further instructions.

*We offer only free shipping within Europe, with exceptions. Please contact us if you are a customer outside Europe and we will quote strong shipping rates. 

Track & Trace

You will receive a delivery confirmation including tracking information from UPS once your order has been dispatched. All packages ship via the UPS hub in Germany from Norway and are then distributed to the destination countries. This will also be shown by the online tracking service.

NOTE: Please check your SPAM filter before contacting us if you have not yet received any shipment notifications by email.

Delivery terms

Our shipments are insured and until you sign the delivery papers, we are the responsible party. When you receive your new product from L-Sound, please check to ensure there is no damage. If you discover any damage after unpacking that may have been caused by transportation, we request you contact us immediately and if possible, send a photo of the damage to L-Sound at sales@arendalsound.com.

IMPORTANT! When you receive your product, you will be asked to sign for that the product is delivered to you in a perfect condition. It is very important that you check the box for any damages before you sign the papers. Remember, you are the responsible party after signing the papers. If there are any damages on the box such as rips, dents etc, please ask the courier to wait while you check the product inside the box, before you sign the consignment note. Remember to comment any damages on the shipping papers, even if it is only the carton that is damaged. If you do not make a comment, we likely can't hold UPS responsible for the damage.

Return procedures

In order for a return to be valid within our return policies, it must dispatched within the time period that starts running when you receive (when the first delivery attempt was made or when the package was ready for pick up) your order. Both product and packaging must be complete and in the same condition as when you received it. Returns that do not fulfill those requirements will be shipped back at the customer’s expense, or we will deduct a percentage of the refund. The returned goods will be closely checked for completeness and possible damages before we make the refund.

We do not offer returns for business customers.

Please contact returns@arendalsound.com in advance regarding any returns to be accepted and L-Sound will handle all returns with UPS, from our side. Please see the below section for return costs.

Return costs

If you want to return a product within our return policies, we are making this easy for you. Instead of stating return costs in case by case for each customer, we are offering a fixed price for everyone. The return costs are calculated by 10% of the product price, with a minimum of 29EUR and maximum 99EUR. No matter the product size and weight.

We require to use our own carrier so we can handle the VAT refund for the full refund we would owe you. This will be your cheapest and most convenient way for you, we promise. Please note we will not be able to return any VAT/taxes for non-EU customers. This will need to be applied to the local government by the customer when the shipment is done. If you for some reasons are sending the product back via your own choice of carrier, we will deduct the custom fees (if any) we are being charged by the carrier from the sum of refund.

1723 Series Comparison Subwoofers
Finish
Woofer 13.8"
13.8"
2 x 13.8" 2 x 13.8"
Enclosure High Density Fiberboard (HDF)
High Density Fiberboard (HDF)
High Density Fiberboard (HDF) High Density Fiberboard (HDF)
Amplifier Avalanche 500DSP - 500W RMS
Avalanche 500DSP - 500W RMS
Avalanche 1000DSP - 1000W RMS
Avalanche 1000DSP - 1000W RMS
Design Sealed
Sealed / vented
Sealed Sealed / vented
Size
49.2H x 33.5W x 45D cm
63.7H x 45W x 55D cm 54.2H x 42W x 50D cm 71.2H x 50W x 60.9D cm
Weight 24.5 kg 48.1 kg 41.4 kg 60.1 kg